Returns/Exchanges

RETURNS / EXCHANGES

CLICK HERE to start our easy returns process.

By initiating a return, you agree to the terms of our return and exchange policies outlined below.

RETURN POLICY
We accept returns on unworn, unwashed and sealed items within 30 days of purchase for domestic orders. Once you initiate your return, you will receive a return shipping label to place on your return package. $8.00 will be automatically deducted from your refund to cover the cost of return shipping, unless there was an error on our end.

If you would prefer not to use our automatically generated shipping label, feel free to mail your return back on your own. This way, you will not be charged the $8.00 fee for return shipping. Mail to:

Ambient Inks
Attn: Returns Dept. Order #[write your order # here]
2534 Alpine Road
Eau Claire, WI 54703

Please also include the reason for the return on the original packing slip or a separate sheet of paper within your return shipment. Or even better, here’s a handy Return Form to print and include in your return shipment.

EXCHANGE POLICY
To exchange an item, place a new order for the replacement item and then return the original item via our return policy. $8.00 will be automatically deducted from your refund for cost of return shipping, unless there was an error on our end. You are also responsible for paying the shipping cost (calculated at checkout) for the replacement item(s) that you order.

If you would prefer not to use our automatically generated shipping label, feel free to mail your return back on your own. This way, you will not be charged the $8.00 fee for return shipping. Mail to:

Ambient Inks
Attn: Returns Dept. Order #[write your order # here]
2534 Alpine Road
Eau Claire, WI 54703

Please also include the reason for the return on the original packing slip or a separate sheet of paper within your return shipment. Or even better, here’s a handy Return Form to print and include in your return shipment.

UNDELIVERABLE PACKAGES
If your package is returned to us for any reason, we will notify you by email. If you do not respond within 2 weeks we will return the item(s) into our stock and refund the amount, less shipping.

For questions or international order returns, please email us at support@ambientinks.com.

PAYMENTS

We accept PayPal, Visa, MasterCard, Discover, and American Express. Please do not send cash or check. Sales tax will not be charged unless the package is shipped within Wisconsin.

If you receive a Gateway Error during checkout, most of the time this is a credit / debit card billing address issue. Please note that the billing address you enter must be the billing address associated with the credit card you are using. If you're still having problems, please contact our customer service team. 

We reserve the right to cancel any orders that have not yet been fulfilled due to pricing errors, or the misuse of coupon codes. 

PRE-ORDER

If you order non pre-order items with pre-order items they will not ship until the specified date on the product description. If you need the non pre-ordered items sooner, please place two separate orders.